Ayursarga legal & policies

Cancellation & Refund Policy

Clear information about using Ayursarga and the services available through the platform.

This Cancellation & Refund Policy (“Policy”) applies to bookings made through Ayursarga for services provided by Partner Centres.

The exact cancellation terms applicable to a booking may vary depending on the Partner Centre, service package, booking duration and applicable payment terms.

The applicable terms will be communicated to the customer before or at the time of booking wherever reasonably practicable.

Depending on the service, Ayursarga may offer:

full payment;

partial advance payment;

booking deposit;

milestone payment;

balance payment before arrival/service commencement; or

another payment structure communicated at booking.

The payment structure applicable to a particular booking will be displayed or communicated to the customer.

A customer may request cancellation through the Ayursarga Platform or by contacting Ayursarga/customer support.

Refund eligibility will depend on the cancellation period and the terms applicable to the booking.

Unless a different Partner Centre policy is expressly disclosed, the following standard framework may apply:

Up to 100% of the eligible amount may be refunded, subject to applicable non-refundable payment gateway charges and any other deductions disclosed at the time of booking.

Up to 50% of the eligible amount may be refunded, subject to the applicable cancellation terms.

The booking amount is generally non-refundable. Exceptions may be considered for genuine medical or other special circumstances, subject to valid supporting documentation and approval by AyurSarga.

After service commencement Amounts relating to services that have already been provided are generally non-refundable.

This policy applies specifically to AyurSarga online consultations, appointments, packages and subscriptions and should be read together with Ayursarga’s detailed Cancellation & Refund Policy.

Customers may cancel a scheduled online consultation subject to the cancellation terms applicable to their booking. The applicable refund, if any, will be determined based on the time of cancellation and the terms disclosed at the time of booking.

A consultation may be rescheduled, subject to consultant availability and applicable booking terms. Repeated or last-minute rescheduling may be treated as a cancellation.

If a customer fails to attend a scheduled consultation without prior cancellation or rescheduling, the consultation fee may be treated as non-refundable.

If the consultant is unavailable or fails to attend the scheduled consultation, Ayursarga may offer rescheduling or a refund, as applicable.

Refunds or cancellations of consultation packages and subscriptions will be governed by the specific terms disclosed at the time of purchase. Consultations or services already utilised are generally non-refundable.

If a payment is deducted from the customer's account but the booking is not successfully created, Ayursarga will verify the transaction and process the eligible refund/reversal through the applicable payment channel.

In genuine medical or exceptional circumstances, Ayursarga may consider cancellation, rescheduling or refund requests upon submission of valid supporting documentation. Approval will be at Ayursarga's discretion and subject to the applicable booking terms.

Certain amounts may be non-refundable where clearly disclosed, including:

payment gateway charges where applicable;

administrative charges;

special/non-refundable booking deposits;

services already consumed;

customised arrangements already incurred;

third-party charges; or

other amounts expressly identified as non-refundable before payment.

Any deduction should be reasonable and legally permissible.

Ayursarga recognises that the actual delivery date may differ from the expected delivery date provided during booking.

A change in expected delivery date will not automatically be treated as a cancellation.

Customers should notify Ayursarga or the Partner Centre as soon as they become aware of the change.

Ayursarga will attempt to move the booking to an appropriate date, subject to:

availability;

duration of stay;

Partner Centre capacity;

package terms;

pricing;

operational requirements; and

any other applicable conditions.

Where the booked package is specifically offered as a flexible postnatal booking, Ayursarga may allow the customer to move the commencement date within the permitted flexibility period.

The flexibility period, if applicable, will be communicated at the time of booking.

A date change may be subject to availability and cannot guarantee the same room, centre, package, practitioner or price.

A customer may request a change to the booking dates.

Where the Partner Centre can accommodate the new dates, Ayursarga may modify the booking.

Any price difference, extension fee, additional service fee or other applicable charge will be communicated before confirmation of the change.

If a Partner Centre cancels a confirmed booking for reasons attributable to the Partner Centre, Ayursarga will make reasonable efforts to:

identify an alternative Partner Centre or equivalent arrangement, subject to availability; or

process an applicable refund.

Where the customer does not accept an offered alternative, the refund will be determined according to the circumstances and applicable law.

If a confirmed service is materially unavailable or materially different from the agreed booking due to circumstances attributable to the Partner Centre, the customer should notify Ayursarga promptly.

Ayursarga may coordinate with the Partner Centre to determine an appropriate remedy, which may include:

correction of the service;

alternative service;

another appropriate resolution.

Nothing in this Policy limits rights available to customers under applicable law.

If the customer does not arrive or commence the booked service without prior notice, the booking may be treated as a no-show.

A no-show may result in forfeiture of some or all amounts paid, depending on the applicable Partner Centre booking terms.

If a customer voluntarily leaves a Partner Centre before completion of the booked package, unused amounts will generally not be refundable unless:

the applicable package permits a refund;

the Partner Centre agrees otherwise;

Ayursarga approves an exception; or

a refund is required under applicable law.

If the customer wishes to extend a booking, the extension will be subject to Partner Centre availability.

Additional days/services will generally be charged at the applicable rate communicated by the Partner Centre.

Where cancellation or early departure occurs due to a medical emergency, hospitalisation, complications or another serious circumstance, the customer may submit relevant supporting documentation where reasonably required.

Ayursarga may coordinate with the Partner Centre to consider a reasonable exception.

Approval of an exception is not automatic and may depend on the circumstances, documentation, costs already incurred and Partner Centre policy.

Nothing in this clause affects mandatory rights under applicable law.

Where a refund is approved:

refunds will generally be processed through the original payment method;

processing may require time by the payment gateway/bank;

Ayursarga may communicate the approved refund amount before processing;

partial refunds may be processed where applicable.

The date on which Ayursarga initiates a refund and the date on which the customer's bank/payment provider credits the amount may differ.

Ayursarga will endeavour to initiate eligible refunds within [7–10] business days after the refund has been approved and all required information has been received.

Actual crediting time depends on the payment gateway, bank or financial institution.

Transfer of a booking to another person is not permitted unless expressly approved by Ayursarga and the Partner Centre.

Healthcare-related bookings may be non-transferable due to the nature of the service.

Refund and cancellation arrangements arising from natural disasters, government restrictions, epidemics, pandemics, war, civil disturbance or other circumstances beyond reasonable control may be handled based on the specific circumstances, Partner Centre policy and applicable law.

Ayursarga will endeavour to provide a reasonable resolution.

If a customer believes that an incorrect amount has been charged, the customer should contact Ayursarga as soon as reasonably possible with:

booking reference;

transaction reference;

date of payment;

amount paid; and

reason for the dispute.

Ayursarga will investigate the transaction and coordinate with the relevant Partner Centre/payment provider where necessary.

Ayursarga may, at its discretion and subject to applicable law, approve exceptional refunds or booking modifications in circumstances where strict application of the standard policy would be unreasonable.

An exception granted in one case does not create an obligation to grant the same exception in another case.

Certain Partner Centres may have specific cancellation conditions.

Where a Partner Centre's cancellation terms differ from this general Policy, the terms specifically disclosed for the relevant booking will apply to that booking, subject to applicable law.

For cancellation, modification or refund requests:

Ayursarga Customer Support Email: support@ayursarga.com Phone/WhatsApp: +91 8086070680 Booking Reference: Please quote your booking reference.