Ayursarga legal & policies

Terms & Conditions

Clear information about using Ayursarga and the services available through the platform.

These Customer Terms & Conditions (“Terms”) govern your access to and use of the Ayursarga website, mobile application, digital platform and related services (“Platform”) operated by AYURSARGA PVT LTD doing business as “Ayursarga” (“Ayursarga”, “we”, “us” or “our”). By accessing, registering on, browsing or using the Platform, or by making a booking through the Platform, you acknowledge that you have read, understood and agreed to these Terms, our Privacy Policy, Cancellation & Refund Policy, and Patient/Service Disclaimer & Consent. If you do not agree with these Terms, please do not use the Platform.

Ayursarga is a digital healthcare and wellness platform designed to help customers discover, compare, enquire about and/or book Ayurvedic postnatal care, maternal wellness, family wellness and related services offered by independent Ayurvedic hospitals, centres, clinics, wellness establishments and other service providers (“Partner Centres”).

Ayursarga may provide information relating to Partner Centres, including service descriptions, photographs, facilities, pricing, availability, location, treatment information and other details supplied by or obtained from the respective Centre.

Unless expressly stated otherwise, Ayursarga is a technology and booking platform and is not itself the provider of healthcare, medical, Ayurvedic treatment, accommodation, nursing or other services offered by Partner Centres.

You must provide accurate information and have the legal capacity to enter into a binding agreement under applicable law.Where a booking is made for another person, including a mother, newborn, infant, child or family member, you confirm that you are authorised to provide the required information and accept these Terms on that person's behalf where legally permitted.

Parents or lawful guardians are responsible for bookings and information relating to minors.

Certain Platform features may require registration.

You agree to:

  • provide accurate, complete and current information;
  • maintain the confidentiality of your account credentials;
  • update information when necessary;
  • use the account only for lawful purposes; and
  • immediately notify Ayursarga if you suspect unauthorised access.

You are responsible for activities conducted through your account unless caused by Ayursarga's failure to maintain reasonable security measures.

Ayursarga may suspend or terminate accounts containing false, misleading, fraudulent or unlawful information.

Ayursarga endeavours to present Partner Centre information accurately and clearly.

However, information relating to:

  • services;
  • treatment procedures;
  • facilities;
  • photographs;
  • pricing;
  • availability;
  • packages;
  • doctors/practitioners;
  • staff;
  • accommodation;
  • amenities;
  • duration of services; and
  • centre policies

may be supplied, updated or controlled by the respective Partner Centre.

Customers should verify important information with the Partner Centre before relying upon it. Ayursarga does not guarantee that every listing or piece of information will always be complete, current, error-free or available.

A booking request submitted through Ayursarga is subject to availability and confirmation by the relevant Partner Centre.

A booking shall be considered confirmed only when Ayursarga and/or the Partner Centre has issued a booking confirmation through the Platform, email, SMS, WhatsApp or another authorised communication channel.

Submission of a request does not automatically guarantee availability.

Customers may be required to provide information including:

  • name;
  • contact details;
  • expected delivery date;
  • preferred care dates;
  • number of persons;
  • medical or wellness-related information where necessary;
  • service preferences; and
  • other information required to process the booking.

Ayursarga recognises that childbirth does not always occur on the initially estimated delivery date.

Where the booked service depends upon childbirth or the actual delivery date, the customer should notify Ayursarga and/or the Partner Centre as soon as reasonably possible when the expected date changes.

A change in date is subject to:

  • Partner Centre availability;
  • package terms;
  • revised pricing, where applicable;
  • duration of stay/service;
  • applicable cancellation or modification rules; and
  • any other operational requirements of the Partner Centre.

Ayursarga will reasonably assist in coordinating a revised booking but cannot guarantee availability for every requested date.

Payments may be collected through payment gateways or other authorised payment methods made available by Ayursarga.

The customer agrees to provide accurate payment information and authorises the applicable payment processor to process the transaction.

Depending on the booking, payment may include:

  • booking amount;
  • advance payment;
  • deposit;
  • service/package fee;
  • taxes;
  • platform or convenience charges, where applicable; and
  • other clearly disclosed charges.

The applicable amount payable will be displayed or communicated before confirmation wherever reasonably practicable.

Partner Centres may determine their own service prices subject to their agreement with Ayursarga.

Prices may change from time to time.

The price applicable to a confirmed booking will generally be the price communicated at the time of confirmation, subject to clearly disclosed changes arising from customer-requested modifications, extensions, additional services, taxes or other agreed charges.

1.Each Booking may have its own cancellation and refund conditions.

2.The applicable cancellation policy will be displayed or communicated to the Customer before

confirmation wherever reasonably possible.

  • Time of cancellation
  • Service Provider
  • Package
  • Booking value
  • Amount already paid
  • Non-refundable components
  • Date of commencement
  • Special or promotional terms

4.Where a Booking permits cancellation with a refund, the refund will be processed according to

the applicable Booking policy.

5.Payment gateway charges, taxes, administrative charges or third-party charges may be nonrefundable where permitted by applicable law and clearly disclosed.

6.A refund does not necessarily mean that the entire amount originally paid will be refundable.

7Where a customer requests a change of date, Service Provider or package, the request is

subject to availability and applicable price differences.

Partner Centres are independent service providers.

The Partner Centre is responsible for:

  • delivering the booked service;
  • maintaining applicable licences and registrations;
  • maintaining appropriate professional and operational standards;
  • providing qualified personnel where required;
  • complying with applicable healthcare and safety requirements;
  • accurately representing its services;
  • maintaining appropriate records;
  • addressing service-related complaints; and
  • complying with applicable laws.

Ayursarga may facilitate communication, booking and customer support but does not replace the professional or operational responsibilities of the Partner Centre.

Customers agree to:

  • provide truthful information;
  • disclose relevant information required for safe service delivery;
  • follow reasonable instructions of the Partner Centre;
  • comply with centre rules;
  • make payments on time;
  • behave respectfully toward staff and other customers;
  • avoid fraudulent or abusive activity;
  • not misuse the Platform;
  • not provide false reviews or information; and
  • promptly report any safety or service concern.

Customers must not use Ayursarga for unlawful purposes.

Ayursarga may allow customers to provide ratings, reviews, photographs, comments or feedback.

Customers must ensure that submitted content is truthful and based on their genuine experience.

Reviews must not contain:

  • defamatory or unlawful content;
  • threats;
  • hate speech;
  • private information of another person;
  • misleading claims;
  • malicious content;
  • impersonation; or
  • promotional content unrelated to the service.

Ayursarga may moderate, remove or restrict content that violates these Terms or applicable law.

By submitting content, you grant Ayursarga a non-exclusive right to use, reproduce, display and publish the content for legitimate business, service improvement and marketing purposes, subject to applicable law and our Privacy Policy.

The Ayursarga name, logo, website design, software, content, graphics, photographs, text, trademarks and other proprietary materials are owned by or licensed to Ayursarga unless otherwise stated.

You may not reproduce, modify, distribute, sell, publish, reverse engineer or commercially exploit Ayursarga's intellectual property without prior written permission.

Partner Centre trademarks and content remain the property of their respective owners.

The Platform may contain links, payment services, communication services, maps, analytics tools or other third-party services.

Such services may be governed by the third party's own terms and privacy policies.

Ayursarga is not responsible for the independent operation, content or policies of third-party services except to the extent required by applicable law.

Ayursarga aims to maintain continuous Platform availability but does not guarantee uninterrupted or error-free operation.

The Platform may temporarily be unavailable due to:

  • maintenance;
  • upgrades;
  • technical failures;
  • internet or telecommunications issues;
  • cyber incidents;
  • third-party service failures;
  • force majeure events; or
  • other circumstances beyond Ayursarga's reasonable control.

You must not:

  • use the Platform for unlawful activities;
  • attempt unauthorised access;
  • interfere with Platform security;
  • upload malicious software;
  • scrape or systematically extract Platform data without permission;
  • impersonate another person;
  • create fraudulent accounts;
  • manipulate reviews;
  • misuse promotional offers;
  • submit false medical or personal information; or
  • otherwise misuse the Platform.

Ayursarga may take appropriate action against violations, including suspension or termination of access.

By registering or making a booking, you agree that Ayursarga may contact you regarding:

  • booking confirmations;
  • appointment/service information;
  • payment information;
  • cancellation or modification;
  • customer support;
  • service updates;
  • important notices; and
  • other communications reasonably necessary to provide the Platform services.

Marketing communications will be handled in accordance with applicable law and your communication preferences.

Ayursarga does not independently provide medical or Ayurvedic treatment unless expressly identified as the service provider for a particular service.

Information available through Ayursarga is not a substitute for professional medical evaluation, diagnosis or treatment.

Customers should consult the appropriate qualified healthcare professional regarding individual medical needs.

To the extent permitted by applicable law, Ayursarga does not guarantee that:

  • the Platform will always be available;
  • information supplied by third parties will always be error-free;
  • a particular service will meet every customer's expectation;
  • a Partner Centre will remain available;
  • a particular treatment will achieve a particular result; or
  • the Platform will be free from technical errors.

Nothing in these Terms excludes rights or remedies that cannot legally be excluded.

To the maximum extent permitted by applicable law, Ayursarga's liability arising from use of the Platform will be limited to the extent permitted by law and, where legally permissible, to the amount actually paid to Ayursarga for the relevant Platform transaction.

This limitation does not apply to liability that cannot lawfully be limited or excluded.Nothing in these Terms is intended to exclude statutory consumer rights.

To the extent permitted by law, you agree to indemnify and hold Ayursarga harmless from

claims, losses, liabilities, costs or expenses arising from:

  • your breach of these Terms;
  • fraudulent or unlawful use of the Platform;
  • violation of another person's rights;
  • inaccurate information supplied by you; or
  • misuse of the Platform.

This provision shall operate only to the extent legally enforceable.

Ayursarga will not be responsible for delay or failure caused by circumstances beyond its reasonable control, including natural disasters, epidemics, pandemics, government restrictions, strikes, war, civil disturbance, infrastructure failure, telecommunications failure, cyber incidents or other force majeure events.

Ayursarga may suspend or terminate access where reasonably necessary due to:

  • violation of these Terms;
  • fraud;
  • unlawful activity;
  • security concerns;
  • misuse of the Platform;
  • non-payment; or
  • legal or regulatory requirements.

Customers may stop using the Platform at any time, subject to obligations relating to existing bookings and payments.

Personal information collected through the Platform will be handled according to the Ayursarga Privacy Policy.

The Privacy Policy forms an integral part of these Terms.

Customers may raise complaints through: Grievance Officer: Haris Rahman Email: support@ayursarga.com Phone: +91 9995060708 Address: 5/1957, Kuzhalmannam Road, Koduvayur, Palakkad, Kerala

Ayursarga will endeavour to acknowledge and address complaints within applicable legal and operational timelines.

These Terms shall be governed by the laws applicable in India.

Subject to applicable consumer protection laws and other mandatory legal provisions, disputes shall be subject to the jurisdiction of the competent courts/authorities having jurisdiction over [KERALA / SPECIFIED CITY].

Nothing in this clause restricts any statutory right a consumer may have to approach an appropriate consumer forum or other authority under applicable law.

Ayursarga may update these Terms from time to time.

The revised version will be published on the Platform with an updated “Last Updated” date.

Where required by law, Ayursarga will provide appropriate notice of material changes.

Continued use of the Platform after the effective date of revised Terms constitutes acceptance to the extent permitted by law.

If any provision of these Terms is found invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

These Terms, together with the Privacy Policy, Cancellation & Refund Policy, Patient/Service Disclaimer & Consent and other applicable policies, constitute the agreement governing your use of Ayursarga.

Ayursarga AYURSARGA PVT LTD 5/1957 KUZHALMANNAM ROAD KODUVAYUR,PALAKKAD,KERALA - 678501 Email : info@ayursarga.com Phone : +91 8086070680 Website : ayursarga.com

The following provisions apply specifically where you use Ayursarga for an online consultation. These provisions are additional to, and do not replace, the original Terms above.

Online consultation may include appointment booking, pre-consultation forms, chat or messaging, audio/video consultation functionality, payment and refund processing, customer support and follow-up communications.

Consultant Access: Information relevant to your booked consultation may be made available to the assigned consultant or other authorised healthcare/wellness professional involved in providing the requested service. Access should be limited to information reasonably required for the consultation and related service delivery.

Health Information: Customers may be asked to provide relevant health and wellness information reasonably required for safe and appropriate consultation, including symptoms, health concerns, pregnancy-related or postpartum information, allergies or sensitivities, medication information, relevant medical history, newborn-related information, dietary or wellness requirements and other relevant information.

Consultation Records: Information generated or provided during a consultation may be documented or stored where reasonably necessary for service delivery, continuity of care, customer support, legal compliance, dispute resolution, quality assurance or other disclosed and lawful purposes.

Consultation Communications: Messages, documents, images, reports or other information shared through consultation or support channels may be processed to facilitate the consultation and related services. Customers should avoid sharing unnecessary sensitive information through general customer-support or other non-consultation channels.

Audio/Video Recording: Ayursarga does not routinely record online consultations by default. If a consultation or any part of it is proposed to be recorded, Ayursarga will provide appropriate notice and obtain any consent required by applicable law before recording. Any recording, if made, will be subject to appropriate access controls, purpose limitation and retention requirements.

Consultant Records and Professional Obligations: A consultant may maintain separate professional or clinical records where required for the provision of services or by applicable professional or legal obligations. Where such records are maintained independently by the consultant, the consultant may have separate privacy and record-keeping responsibilities.

Emergency Limitation: Online consultation is not intended to replace emergency medical services. If you experience an emergency, seek immediate assistance from an appropriate emergency service or healthcare facility. Ayursarga may process and disclose information where reasonably necessary to address an emergency or comply with applicable law.

Consultation Availability and Technical Issues: Online consultation availability may depend on the consultant’s schedule, service type, technical availability and other operational requirements. Where a confirmed online consultation is materially affected by a technical failure attributable to the Platform or consultation technology, Ayursarga may, subject to the circumstances and applicable policy, assist with rescheduling or an eligible refund.

Privacy and Data Handling: The Ayursarga Privacy Policy forms part of these Terms and describes the information collected through online consultations, how it is collected and used, sharing with consultants and authorised service providers, security safeguards, retention, applicable customer rights, children/newborn information, international processing and privacy/grievance contacts.

Customer Consultation Conduct: Customers must not independently record, reproduce, publish or distribute a consultation or its contents without the required permission or consent. Customers must provide accurate and current information and should promptly report technical, privacy, safety or service concerns to Ayursarga.