Ayursarga legal & policies

Privacy Policy

Clear information about using Ayursarga and the services available through the platform.

Ayursarga respects your privacy and is committed to protecting personal information collected through its website, mobile application, booking systems, customer support channels and other digital services (“Platform”).

This Privacy Policy explains what information we collect, why we collect it, how we use it, when we share it, how we protect it and the choices available to you.

This Privacy Policy applies to AYURSARGA PVT LTD, operating under the brand name Ayursarga (“Ayursarga”, “we”, “us” or “our”).

Registered Address: AYURSARGA PVT LTD, 5/1957, Kuzhalmannam Road, Koduvayur, Palakkad, Kerala – 678501

Privacy Contact: info@ayursarga.com

Grievance Contact: support@ayursarga.com

Depending on how you use Ayursarga, we may collect:

  • name;
  • age/date of birth where required;
  • gender where relevant;
  • identification details where legally or operationally necessary.
  • mobile number;
  • email address;
  • postal/address information;
  • emergency contact information where voluntarily provided.
  • selected Partner Centre;
  • booking dates;
  • expected delivery date;
  • number of guests/persons;
  • service/package selected;
  • booking history;
  • cancellation and modification information.

Where necessary for providing or coordinating services, Ayursarga or the relevant Partner Centre may collect information voluntarily provided by you, such as:

  • relevant health information;
  • pregnancy-related information;
  • postpartum information;
  • allergies or sensitivities;
  • medication information;
  • relevant medical history;
  • newborn-related information;
  • dietary or wellness requirements; and
  • other information required for safe service delivery.

Such information will be handled with appropriate safeguards and only for legitimate and disclosed purposes.

Payments may be processed through third-party payment providers.

Ayursarga may receive transaction-related information such as:

  • transaction reference;
  • payment status;
  • amount;
  • payment method;
  • refund status.

Ayursarga generally does not need to store complete card details where payment processing is handled by an authorised payment provider.

We may collect:

  • IP address;
  • device information;
  • browser type;
  • operating system;
  • approximate location derived from technical information where applicable;
  • log information;
  • access times;
  • pages viewed; and
  • technical identifiers.

Information may be collected when you:

  • create an account;
  • submit a booking request;
  • make a payment;
  • contact customer support;
  • submit an enquiry;
  • communicate with a Partner Centre through Ayursarga;
  • submit a review;
  • participate in surveys or promotions;
  • use our website or application; or
  • otherwise interact with Ayursarga.

We may use personal information to:

  • create and manage accounts;
  • process bookings;
  • communicate with Partner Centres;
  • coordinate services;
  • process payments and refunds;
  • provide customer support;
  • respond to enquiries;
  • improve Platform functionality;
  • personalise relevant Platform experiences;
  • prevent fraud and misuse;
  • maintain security;
  • comply with legal obligations;
  • maintain business records;
  • analyse Platform performance;
  • conduct internal operations;
  • send service-related communications; and
  • send promotional communications where permitted and subject to applicable preferences/consent requirements.

Health and wellness information may be required by a Partner Centre to determine service suitability or to safely provide services.

Ayursarga will seek to limit collection and use of such information to purposes reasonably connected with the requested service or other lawful purposes.

Customers should avoid submitting unnecessary sensitive information through general communication channels.

Where a Partner Centre independently collects and maintains clinical or treatment records, that Partner Centre may have separate privacy obligations and policies.

We may share relevant information with:

  • Partner Centres;
  • healthcare or wellness professionals involved in delivering requested services;
  • payment processors;
  • technology/service providers;
  • hosting and cloud providers;
  • customer support providers;
  • analytics and security providers;
  • communication service providers;
  • professional advisers;
  • insurers where relevant;
  • government authorities or regulators where legally required; and
  • other parties where permitted or required by applicable law.

We do not intend to sell personal information as a commercial commodity.

Information shared with a Partner Centre may be necessary to process or provide your requested service.

When you book a service through Ayursarga, relevant information may be shared with the Partner Centre responsible for fulfilling the booking.

The Partner Centre may independently process information according to its own legal obligations and privacy practices.

Customers should review any additional privacy information provided by the Partner Centre where applicable.

Where Ayursarga offers online consultations, the Platform may collect and process information needed to schedule, facilitate and support the consultation. This may include appointment details, consultant selection, consultation-related forms, symptoms or health information voluntarily provided by you, prescriptions or reports shared by you, messages, follow-up information, payment and refund information, and technical information required to support the consultation.

Relevant information may be made available to the Ayurvedic physician, doctor, dietitian, psychologist, yoga instructor, lactation consultant or other healthcare/wellness professional you consult, to the extent reasonably necessary to provide the requested consultation and follow-up service.

Consultation-related records may include notes, advice, recommendations, prescriptions, reports, follow-up instructions and other information generated or received in connection with the consultation. Such records may be retained by Ayursarga where necessary for Platform operations, customer support, legal compliance, dispute resolution or other legitimate purposes. The consultant may also maintain professional records independently where required by applicable law or professional obligations.

Online consultations may be conducted through audio or video communication tools. Ayursarga does not routinely record consultations by default. If a consultation is proposed to be recorded, Ayursarga will provide appropriate notice and obtain consent where required before recording. Where recording is permitted and undertaken, it will be handled in accordance with this Privacy Policy and applicable law.

Consultation-related communications may occur through the Platform, telephone, WhatsApp, SMS, email or other communication channels used for the service. Such communications may include appointment confirmations, reminders, consultation links, follow-up messages, payment information and service-related support.

Health information submitted for an online consultation may include symptoms, medical history, pregnancy or postpartum information, allergies, medicines, laboratory or diagnostic reports, photographs or documents, breastfeeding-related information, dietary information and other information relevant to the requested consultation. Customers should provide only information reasonably relevant to the consultation and should not submit unnecessary sensitive information.

Healthcare and wellness professionals may have their own professional, legal and record-keeping obligations. Where a consultant independently maintains consultation or clinical records, those records may be subject to the consultant's applicable professional and legal responsibilities in addition to Ayursarga's Platform-related privacy practices.

Online consultation services are not intended to replace emergency medical services. If you experience a medical emergency or an urgent condition requiring immediate physical assessment or treatment, you should contact the appropriate emergency medical service or healthcare facility without relying on the Platform.

Online consultation quality may be affected by internet connectivity, device limitations, software, third-party communication services or other technical conditions. Ayursarga may process technical information necessary to troubleshoot, secure and improve the consultation service.

Payment, cancellation, rescheduling and refund information relating to online consultations will be processed in accordance with the applicable booking terms and Ayursarga's Cancellation & Refund Policy.

Where applicable, relevant consultation information may be used to facilitate follow-up appointments, reminders, requested services or continued communication with the consultant or relevant service provider, subject to applicable law and the terms of the service.

Customers are responsible for providing accurate information and for promptly informing the consultant of relevant changes in symptoms, medicines, medical history or other information that may affect the consultation.

Ayursarga may use cookies, pixels, SDKs, logs and similar technologies to:

  • operate the Platform;
  • remember preferences;
  • understand usage;
  • improve performance;
  • maintain security;
  • measure marketing effectiveness; and
  • provide relevant communications or advertising where permitted.

You may control cookies through browser or device settings, although disabling certain cookies may affect Platform functionality.

Where required, Ayursarga will provide appropriate notice and/or obtain applicable consent.

Ayursarga may send transactional communications relating to:

  • bookings;
  • payments;
  • cancellations;
  • refunds;
  • service changes;
  • security;
  • account activity; and
  • other necessary Platform operations.

Marketing communications may be subject to applicable consent and opt-out requirements.

You may request to stop promotional communications using the available unsubscribe or preference mechanism.

Ayursarga will implement reasonable technical and organisational safeguards appropriate to the nature of information processed.

Security measures may include:

  • access controls;
  • authentication;
  • encryption where appropriate;
  • secure hosting;
  • logging;
  • monitoring;
  • employee access controls;
  • vendor controls; and
  • incident-response procedures.

No electronic system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, contractual requirements, legal obligations, dispute resolution, fraud prevention, accounting and other legitimate business requirements.

Retention periods may vary depending on the nature of the information.

When information is no longer required, it may be securely deleted, anonymised or otherwise handled according to applicable law.

Subject to applicable law, you may have rights relating to your personal information, including rights to:

  • access information;
  • request correction;
  • withdraw consent where processing is based on consent;
  • request deletion where legally applicable;
  • raise grievances;
  • manage communication preferences; and
  • exercise other rights available under applicable data-protection law.

Requests may be submitted to:

Privacy Contact: support@ayursarga.com

Ayursarga may need to verify your identity before processing certain requests.

Ayursarga may process information relating to newborns or children where a parent, guardian or authorised person uses the Platform to arrange services.

Such information should be submitted only by a parent, legal guardian or authorised person.

We do not knowingly seek unnecessary information directly from children.

Where applicable, processing relating to children will be handled according to applicable legal requirements.

The Platform may contain links to third-party websites or services.

Ayursarga is not responsible for the privacy practices of third parties operating outside Ayursarga's control.

Users should review the relevant third party's privacy policy before submitting personal information.

Where Ayursarga or its service providers process information outside India, such processing will be undertaken subject to applicable law and appropriate contractual, technical or organisational safeguards where required.

If Ayursarga becomes aware of a personal-data security incident requiring notification under applicable law, it will take appropriate steps in accordance with applicable legal requirements.

Ayursarga may use third-party providers for:

  • hosting;
  • cloud infrastructure;
  • payment processing;
  • analytics;
  • customer support;
  • messaging;
  • email;
  • security;
  • CRM;
  • booking management; and
  • other business operations.

Such providers may process information only for authorised purposes and subject to applicable contractual and legal requirements.

Customers are responsible for providing accurate and updated information.

You should notify Ayursarga when information relevant to your account or booking changes.

Ayursarga may update this Privacy Policy from time to time.

The updated version will be published on the Platform together with the revised “Last Updated” date.

Material changes will be communicated where required by applicable law.

We will endeavour to address privacy-related requests and complaints within applicable legal timelines.

This Privacy Policy shall be governed by applicable laws of India, subject to any mandatory rights available to individuals under applicable data-protection and consumer-protection law.

Ayursarga AYURSARGA PVT LTD 5/1957 KUZHALMANNAM ROAD KODUVAYUR,PALAKKAD,KERALA - 678501 Email : info@ayursarga.com Phone : +91 8086070680 Website : ayursarga.com